RETURN POLICY

RETURNS AND "SATISFIED OR MONEY BACK" GUARANTEE

Welcome to our "Satisfaction Guaranteed" return policy at WWW.WERE69.COM.

We are committed to ensuring your satisfaction with our products and services, which is why we offer a 30-day period to return your purchases if you are not completely satisfied.

Conditions for Returns:

To ensure a smooth and smooth return process, please respect the following conditions:

  1. Return Period: You have 30 days from the delivery date to initiate a return request. After this period, we will not be able to accept the return.

  2. Condition of Items: The items you wish to return must be in the following conditions:

    • They must not have been used, washed or damaged in any way.
    • They must be returned in their original packaging with all tags and accessories included.
    • Items must be in retail condition, with no obvious signs of wear.

Return Procedure:

Follow these simple steps to initiate a return request:

  1. Log in to your account at www.were69.com.
  2. In the "Orders" section, find the order containing the items you want to return.
  3. Select the items to return and follow the instructions to start the return process.
  4. Print the generated return label and attach it to the packaging.

Return Shipping:

Once you complete the online return process, ship the returned items to the address specified on the return label. Please be sure to package items securely to avoid damage during transit.

Inspection and Refund:

After receiving the returned items, we will carry out an inspection to verify that they are in suitable condition for return. Once the inspection is complete and the return is approved, we will process the refund to your original payment method.

Shipping cost:

Return shipping costs are the responsibility of the customer, unless the error was made by us or the item is defective.

Assistance for Defective or Incorrect Items:

If you have received a faulty or incorrect item, please contact us within 7 days of the delivery date. We will resolve the issue as quickly as possible and cover the return shipping costs in this case.

Products Not Eligible for Return:

Some items may not be eligible for return, such as personalized items or underwear for hygiene reasons. Check the product description for further details.

To initiate a return request or for further questions, please contact us at satref@were69.com or +393516537987

We are committed to ensuring a simple and transparent returns process, and we would like to thank you for your trust on behalf of all were69 staff.